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  • Matt 5:53 pm on April 12, 2010 Permalink | Reply
    Tags: bad disney experience, bad experience, , , , , , disney experience, , employees, guest, , , , , , , , , , , ,   

    It’s Easy to Have a Bad Experience 

    Let me preface this by saying I’ve been in Walt Disney World the past few days. I’m now inspired even more – ready with new post ideas, and a new header to kick it off!

    One of the things I realized at the beginning of my recent Disney trip is a simple fact: It’s easy to have a bad experience in the parks.

    In fact it’s way easier than we ever realize.

    Pretend you’re a Disney newbie – it’s your first time to the parks in years and you’re excited. The instant you drive onto Disney property, you immediately and subconsciously began formulating first impressions.

    This should be a scary thought for Disney. Why? Because, as I witnessed on my trip a couple days ago, one non-magical thing said by a cast member, one ride breakdown, or anything remotely negative that happens is being seen by many people.

    I say this for newcomers to Disney – If you’ve had a negative experience in the Disney Parks, don’t formulate first impressions based on that negative event. Like any company, it’s easy to have a bad experience – but it’s also easy to have a good one, too.

    You should follow me on Twitter here.

    Photo by Lunchbox Photography
    • disneykid08 7:07 pm on April 12, 2010 Permalink | Reply

      hehe….you should really see it from my side. nothing i do is right to guests during the middle of the day. they’re tired, and cranky, and anything i do isn’t right.

      • Matt 5:16 am on April 13, 2010 Permalink | Reply

        LOL Julian I can’t even imagine. When I work there (eventually, hopefully) I know that will change my viewpoint!

  • Matt 3:20 pm on September 21, 2008 Permalink | Reply
    Tags: Burger King, , , , , , , , guest, , McDonalds, performance, , service, tourist, , , , , , ,   

    Why is Disney World So Great? Part One 

    Excellent Cast Members

    Nothing compares to Disney – that’s kind of the point of all these articles!  But one of the main reasons (if not the biggest) Disney is such an enjoyable place to vacation is because of their excellent cast members.  While Disney is strict with cast members (such as keeping the “Disney look”), they still keep cast members happy – after all, who wouldn’t want to work in Walt Disney World?  When you’re cast members are happy, they do a good job.

    Disney cast members do more than just serve their guests; they serve their guests with a good attitude.  You can tell most Disney cast members are happy to be there.  Now lets compare Disney’s exceptional cast members with Universal Studios’ employees.  I have only been to Universal Studios once, and that is probably the last time.  Their employees don’t even compare with Disney’s cast members!

    For example, I was going to E.T. Adventure, there was a long line waiting to give an employee their name.  I looked around, and there was NO employee to be found!  After about 2-3 minutes, an employee came out of a break room (still eating potato chips!) to start working.  He was extremely sloppy – and I know for a fact that if a Disney cast member did something like that (and Disney found out – which I’m sure they would), they’d be gone in a second.  Let me put it this way: I think Universal’s employees are the kind of employees you would expect to see working at McDonald’s or Burger King.  Disney cast members are just different – they have quality that lacks in many other companies.

    Don’t get me wrong here, I have seen quite a few “dud” Disney Cast members.  Some have been in a hurry, rude, or don’t know what they’re talking about.  Yes, there are some like this – but the majority are very helpful and kind to guests.

    Universal’s employees played a part my decision never to go back; Disney cast members played a part in my decision to keep coming back.  That’s the difference.  The DISNEY difference.

    • Arnold Varona 11:23 am on September 24, 2008 Permalink | Reply

      I agree, the castmembers make a huge difference when experiencing the Disney ‘magic’. Lots of them go out of their way to help and that’s a refreshing thing in today’s society.

      Great job on what looks to be a great little series of articles Matt! 😀

      I’m still recording for next week’s podcast at Walt Disney Boards, but once I’m done with that (and get past the opening day for Walt Disney Buddies), then I’ll drop a new article out here.

      Keep up the good work Matt!

      WDB Forums: http://www.WaltDisneyBoards.com
      WDB Social Networking: http://www.WaltDisneyBuddies.com

    • Matt 9:21 pm on September 24, 2008 Permalink | Reply

      Thanks Arny! Looking forward to your article.

    • Matias Rodriguez 11:34 am on October 7, 2008 Permalink | Reply

      I loved bumping into your post.

    • Matt 8:40 pm on October 7, 2008 Permalink | Reply

      Cool…glad you enjoyed it!

  • Matt 12:17 am on June 29, 2008 Permalink | Reply
    Tags: bold, , , , , , , , , , guest, , night clubs, pleasure island, september, shopping, vision, ,   

    Pleasure Island Closing in Two Months 

    Pleasure Island is closing their six night clubs (8 Trax, The Adventurer’s Club, Mannequins™ Dance Palace, BET Sound-Stage™ Club, Motion and The Comedy Warehouse) as of September 28, 2008.  Based on guest feedback, the area will be completely re-themed to include fun for the entire family – with a mix of dining and shopping.  Disney calls it “a bold new vision” for Downtown Disney; they are also going to spruce up the existing areas to create an overall better guest experience.

    Here is some more information:

    • Pleasure Island Annual Passholders will be able to request a refund.
    • WDW Premium Annual Pass will not include Pleasure Island, but will include the ability to play a round of golf at Disney’s Oak Trail Golf Course
    • The Water Park Fin & More Ticket will no longer include Pleasure Island, but will include the ability to play a round of golf at Disney’s Oak Trail Golf Course

    For more info – click here, here (official), here, and here.

    • Matt 12:44 am on June 29, 2008 Permalink | Reply

      I’ll comment on this one! 😉

      I think it’s great for Disney to do something like this. It’s about time Disney realized EVERYTHING there should be about the family (kids too) – not just the adults.

      Family friendly…that’s what I like to hear…

      Good job Disney!

    • Brian and Julie 9:15 pm on June 29, 2008 Permalink | Reply

      We think this stinks. One thing that kept us coming back 10 times in the last 7 years is the fact that we can act like kids during the day and go out and have fun as an adult at night.

    • ArnyVee 2:15 am on July 1, 2008 Permalink | Reply

      I’m going to miss Adventurer’s Club! Kungaloosh!

      Hopefully they’ll find a way to incorporate it into another part of “The World”. 😦

    • Bartender Sam 6:13 pm on July 1, 2008 Permalink | Reply

      This does stink… Disney is supposed to be for all ages not just for couples with children. Well if this is how Disney want’s it than fine, I’m sure City Walk at Universal will be happy to take my money.

    • Steve & Tammie 3:00 pm on July 29, 2008 Permalink | Reply

      This is a good move by Disney. Maybe some of the thugs that seem to just hang out here will go hang out somewhere else and make things a little safer for everyone. While we are adults with grown children, I really like the idea of making this place more family friendly. There are plenty of bars and clubs in the Orlando / Kissimmee / Lake Buena Vista area. Again, good move Disney.

    • Sparkina 8:08 am on September 7, 2008 Permalink | Reply

      I have mixed feelings. I can kind of understand where the WDW wonks are coming from, but it does kinda crack my crystal to think that they’re going to replace the discos with, probably, clothing outlets and fast-food companies. I mean, what if someone goes to WDW with their sweetheart and they want to go dancing at a disco? Guess they’re sworded!

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